Yes, you can change or cancel your order as long as it has not been shipped yet. Please contact our friendly customer service team as soon as possible to request any changes or cancellations.
If your order has not been shipped yet, you may be able to change the shipping address. Please contact our customer service team as soon as possible to request a shipping address change.
Our return policy does not apply to sale items as they are marked as final sale and are not eligible for return, unless they arrive damaged or defective.
Yes, you may return an item purchased during a promotion. However, please note that the refund amount may be adjusted to reflect the promotion’s terms and conditions.
Yes, you can return an item purchased with a gift card. The refund will be issued in the form of a store credit.
We recommend returning items in their original packaging, if possible. However, if the original packaging is not available, please contact our customer excellence team for further assistance.
Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.
Yes, you can use a gift card for your purchase. During the checkout process, there will be an option to enter your gift card code.
Generally, only one discount code can be applied per order. If you have multiple discount codes, please choose the one that provides the best discount for your order.
Yes, we offer exclusive discounts to our newsletter subscribers. You can subscribe to our newsletter to receive updates on new arrivals, special offers, and exclusive discounts.
Yes, we offer expedited shipping options for select locations. You can choose your preferred shipping method during the checkout process.
We offer free standard shipping only in US on orders over a certain amount. The specific threshold for free shipping may vary depending on your location. You can find more information about our free shipping policy on our website.
Yes, we do offer international shipping. You can check about international shipping charges and other related information during the checkout process.
You can check the status of your order by logging into your account on our website. From there, you will be able to view the details of your order, including its current status.
You can contact our friendly customer excellence team through email or live chat feature on our website. Our team is available to assist you with any questions or concerns you may have.
During the checkout process, there will be a field to enter your discount code. Simply enter the code and click “apply” to see the discount reflected in your order total.
To request a refund, please follow the instructions outlined in our return policy. Once we receive and inspect the returned items, we will process the refund accordingly.
To unsubscribe from our newsletter, you can click on the “unsubscribe” link at the bottom of any newsletter email you receive from us.
Shipping times vary depending on your products, location and the shipping method chosen. Generally, orders shipped domestically are in transit for 2 – 7 days and internationally for 4 – 28 days. You can find more information about shipping times during the checkout process or by contacting our friendly customer service team.
We currently do not offer direct exchanges. If you would like to exchange an item, we recommend returning the unwanted item and placing a new order for the desired item.
We will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of the receipt of item and the item/s returned to us in original packaging, unused and in resaleable condition within 14 days. Return shipping will be paid at the customer’s expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase.
We accept various payment methods, including credit/debit cards Visa, Mastercard, American Express, Discover and Google Pay. You can choose your preferred payment method during the checkout process.